FAQ

HOW DO I GET IN TOUCH?

Use our contact form or send us an email at hello@californiacraftedbox.com. You can also call us at (206)-910-9988

If you've already placed an order with us and want to get in touch about that specific order, you can also simply reply to your order confirmation email. We'll respond as quickly as we can to help you out.

HEY, I JUST PLACED MY ORDER AND I FORGOT TO INCLUDE A GIFT NOTE. IS IT TOO LATE? 

Reply to your order confirmation email and let us know that you meant to include a note, and if it hasn't shipped yet we'll make sure it is included. 

MY ORDER IS A GIFT... DO YOU INCLUDE PRICE INFORMATION ON YOUR PACKING SLIPS?

Don't worry, we never include the price on any of the packages that we ship out!

I'm trying to Build A Box and on Step Four I got stuck. The wheel just keeps spinning!

We hate it when that happens! It's usually due to an issue with the firewall or security settings at your place of work. You can try again from home, or you can reach out to us at hello@californiacraftedbox.com with a screenshot of your gift box contents from Step 2. We'll help you get checked out from there.

CAN I ORDER MULTIPLE BOXES AND SHIP TO SEPARATE ADDRESSES WITHIN THE SAME ORDER OR DO I NEED TO DO EACH BOX AS ITS OWN SEPARATE ORDER?

If you have just a few boxes to order, it is best to order them one by one through the site, but if you have a bunch we're here to make it easy! The best way to do this is to create a document or spreadsheet with each recipient's name, shipping address, gift note, and the box you want to send them. Then, email us at hello@californiacraftedbox.cofm and we'll get you in our shipping queue and organized in one easy step.

HOW FAST IS SHIPPING?

We ship out new orders within 1-2 business days, and we send all packages via UPS Ground so they'll reach their final destination 1-5 days from their ship date. Expedited service is also available as an option during checkout. We offer the ability to select your desired ship date if you'd like to schedule shipping for the future. All packages ship from our central warehouse in Longmont, Colorado.

MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?

Delivery dates are not guaranteed. We guarantee that we will mail your gift to the address you provide to us, on the date you've selected during checkout (or within 1-2 business days if you do not select any date). We mail via UPS Ground, which means your gift will arrive 1-5 days after we put it in the mail, depending on the destination zip code. You will receive an automated email with your tracking information when we create the mailing label, so you can track your gifts' progress to its final destination. Once the package is in transit, we are no longer in control of it. Occasionally UPS experiences delays, especially around major holidays or weather events.  We are not responsible for these delays.

WHERE ARE YOU BASED?

We live and work in lovely old town Longmont, Colorado. We launched California Crafted as a sister company to our original shop, Colorado Crafted in the summer of 2020. We do not have a retail storefront; our gift collections are only available online. 

WHAT HAPPENS TO RETURNED PACKAGES? 

If the address provided to us is invalid or inaccurate, UPS will return the package to our warehouse. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our warehouse. Due to the perishable and fragile nature of our gifts, we are not able to resend packages, and instead will extend a coupon to you if you'd like to try to resend (perhaps to an updated address, etc). 

I AM AN ARTISAN, AND I THINK MY PRODUCTS WOULD BE A GOOD FIT FOR California CRAFTED. WHOM DO I CONTACT?

We would love to hear from you whether you are an artisan or know of an artisan that we should check out. This is one of our favorite ways to find out about new products! Email us at hello@californiacraftedbox.com with your company name, website, and product photos.

I AM HOSTING A BIG EVENT (CORPORATE GATHERING, WEDDING, ETC.), AND I'D LIKE TO GIVE California CRAFTED BOXES AS A GIFT. IS THIS POSSIBLE?

Yes, it is! We can help you design a box as small or large as your event requires. 

DO YOU SHIP INTERNATIONALLY?

No, sorry. Due to rising costs and unreliable delivery, we no longer ship internationally.

I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.

No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out.  Or if you lost that email you can reach us at hello@californiacraftedbox.com

DO YOU SELL EMPTY BOXES, SO I CAN FILL THEM MYSELF?

No, we do not do this.

HOW BIG ARE YOUR GIFT BOXES?

Our standard teal gift box measures 9" x 11" x 4", and our Market Tote Bag is 18" x 13" x 6". For corporate clients with larger orders we can also create custom boxes complete with your brand colors, logos, images, and more. Minimum order qty for those is 100 units.

WHAT IS YOUR PRIVACY POLICY?

We never share your name, email, or contact information with anyone - ever! If you sign up for the California Crafted newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for our newsletter - but you certainly don't have to. If you want to see what we're up to without getting emails from us, we recommend you follow us on Instagram. Click here for more information about our Privacy Policy.